Performance Agreements

Flexible service agreements designed to optimize equipment performance, reduce downtime, and align service coverage with the operational and compliance needs of healthcare and life science organizations.

AGREEMENT OPTIONS

Service Agreements Built for Every Operational Model

All Scientific Tech offers three distinct performance agreement models, allowing organizations to select the level of service, coverage, and flexibility that best supports their equipment portfolio and operational goals.

RECURRING PERFORMANCE

MAINTENANCE AGREEMENT

Revolutionizing Equipment Maintenance

Recurring Perfromance Maintenance (RPM) Agreement

At All Scientific Technology (AST), proactive maintenance is essential for maximizing equipment performance, longevity, and compliance. Our Recurring Performance Maintenance (RPM) Program is the cornerstone of our Customer Service Level Agreement (SLA), ensuring that your equipment operates at peak efficiency while reducing downtime.

Smart Maintenance, Powered by Data & Technology

Our RPM program starts with the manufacturer’s required maintenance procedures as a baseline, then enhances it with customized service tasks based on:

✅ Equipment Type
Tailored maintenance for your specific assets.

✅ Historical Data
Insights from years of servicing similar equipment.

✅ Industry Best Practices
Proactive strategies to prevent failures before they happen.

All maintenance tasks are stored in Equip ID’s web-based task list by equipment type and serial number, ensuring full transparency and accessibility.

All maintenance tasks are stored in All Scientific's Equip ID web-based task list by equipment type and serial number, ensuring full transparency and accessibility.

Seamless Integration with Equip ID’s NFC/QR Technology

ALL Scientific Tech's RPM program is enhanced by All Scientific's Equip ID NFC/QR tag technology, giving your equipment a voice in maintenance. Here’s how it works:

🔹 Proof of Presence
When a technician checks in using the Equip ID application and tag, their presence is recorded.

🔹 Technician Verification
Technician qualifications are maintained in the LOG Book Pro application. When a technician checks into the equipment associated with the Equip ID tag, their qualifications are verified instantly. Qualified individuals can perform service; unverified users are restricted.

🔹 Dynamic Task List
The system can generate real-time maintenance tasks based on sensor data from All Scientific's partner Remcom’s monitoring sensors, external factors (weather and door usage), and historical performance.

Remcomm Monitoring serves as an advanced early warning system with central station oversight. This proactive solution identifies potential equipment issues before they escalate, enabling preemptive maintenance and decreasing the likelihood of unexpected failures.

On-Demand Access to Critical Maintenance Data

Equipment owners can access real-time RPM data via:

All Scientific's Equip ID Portal for comprehensive tracking and reporting.
A simple tap on the Equip ID tag affixed to the unit for instant updates.

Effortless Compliance & Extended Equipment Warranties

Regulatory Compliance Compliance reports are easily accessible on an inspector’s mobile device or can be directly emailed to authorities.

OEM Warranty Extensions Many healthcare and life science manufacturers offer extended warranties when ongoing maintenance is documented through AST’s RPM program.

Why Choose AST’s RPM Program?

Prevent costly breakdowns with proactive maintenance.
Ensure compliance with automated reporting and tracking.
Increase equipment lifespan through data-driven service.
Enhance operational efficiency with smart, connected maintenance.

FULL SERVICE EQUIPMENT COVERAGE AGREEMENTS

Parts & Labor Agreements

Full Coverage Agreement on Selected Equipment

Comprehensive Protection for Out-of-Warranty & Extended Service Agreements for In-Warranty Equipment

All Scientific Technology Awarded Prestigious Trinity Warranty Company Certification

After completing a rigorous due diligence process, ALL Technology Group (AST) has earned the coveted Trinity Warranty Company Certification. This certification enables AST to sell and implement Trinity's Full Coverage Agreement Equipment and ESA process to its healthcare and life science customers, further solidifying AST's commitment to service excellence.

Trinity highlighted three key reasons for selecting AST:

Highly Skilled Personnel

AST boasts a large team of factory-trained professionals in the field and repair depots, ensuring top-tier service and technical expertise.

Robust Financial & Inventory Management

AST has the financial resources to maintain a full inventory of required parts, support first-time fixes, and ensure compliance with the institution's Service Level Agreements (SLAs).

Advanced Integrated Technology Platform

AST leverages a comprehensive, state-of-the-art technology ecosystem to enhance service efficiency, including:
UtilizeCores CRM Platform
Used by 24-hour dispatchers, client success managers, and repair depot managers to optimize repair workflows, loaner equipment queues, and invoice integrations for seamless AP processing.
Remcomm Remote Monitoring System
A proactive early-warning system with central station monitoring, minimizing downtime and service disruptions.
Equip ID Asset Management System
This platform creates a digital twin of equipment, manages compliance requirements, technical documentation, and work history, and utilizes tap technology for real-time reporting and repair status updates.
By aligning the goals of equipment owners and service providers, AST's agreements are designed to reduce repair costs and prevent costly downtime, a shared priority for all stakeholders.
With this certification, AST continues to set new standards for service excellence in the healthcare and life sciences industries.

Challenges with Traditional Insurance Models

Small labs and institutions face challenges such as:

Partial Coverage Needs

Many institutions have newer equipment under manufacturer warranty, making full-facility coverage unnecessary.

Size & Budget Constraints

Some organizations may not meet the financial thresholds required for traditional equipment insurance programs.

All Scientific Technology Group's Full Service Equipment Coverage Agreement

All Scientific Technology Group (AST) provides a targeted solution for out-of-warranty and extended service agreements (ESAs) for in-warranty equipment. The program ensures continued protection beyond the manufacturer's warranty for temperature-controlled laboratory equipment, biosafety cabinets, and Ultra-low-temperature refrigeration and freezers.

Key Benefits of AST's Coverage

✅ Flexible, full service Coverage
Institutions can choose which equipment to cover, optimizing costs.

✅ Extended Protection for High-Value Equipment
safeguard temperature-controlled laboratory equipment, biosafety cabinets, and Ultra low-temperature refrigeration and freezers, mitigating risks of costly failures.

✅ Backed by Leading Insurance Providers
Coverage is supported by multiple "A"-rated insurance companies, ensuring financial stability and reliability.

✅ No Pre-Approval Required for Claims
Unlike traditional insurance models, AST's program allows for immediate service without pre-approval delays.

✅ No Deductibles
Clients avoid out-of-pocket costs for covered repairs, ensuring predictable expenses.

✅ Reliable Inventory & Service Commitment
AST maintains the necessary inventory to provide timely repairs and replacements, minimizing equipment downtime.

Why Choose AST's Full Service Coverage Powered by Trinity Warranty

AST and Trinity provide a practical alternative to traditional insurance models, ensuring that institutions of all sizes can access high-quality, full-service agreements (Parts & Labor) tailored to their unique needs. This approach allows organizations to maximize their investment in essential equipment while maintaining operational efficiency and financial stability. In addition to years of equipment loss history, data and program expertise provide AST with unique insight into repair costs for bio laboratory equipment of all sizes.

TIME & MATERIAL AGREEMENTS

Time and Material Agreements

Partnering with All Scientific Technology (AST) under a T&M agreement provides organizations with a highly efficient and cost-effective approach to equipment maintenance and repair. This agreement ensures All Scientific Tech is available when your equipment requires service or maintenance.

Key Benefits Include

1. 24/7 Access to a Dedicated Dispatcher

Organizations benefit from 24/7 access to AST’s 24-hour dispatcher, which ensures that all service requests are addressed promptly. This continuous support enhances operational efficiency and minimizes downtime, allowing critical equipment to remain functional.

2. Dedicated Client Success Team Member

Each client is assigned a dedicated client success team member who provides personalized support and ensures all service needs are met efficiently. This direct point of contact streamlines communication, enhances service coordination, and ensures client satisfaction.

3. Access to Loaner Equipment

In cases where repairs require extended service time, AST provides loaner equipment, ensuring that operations continue without significant delays, minimizing downtime, and supporting uninterrupted workflow.

4. Remcomm Remote Monitoring & Early Warning System

AST’s T&M customer can subscribe to All Scientific's partner Remcomm.

Remcomm monitoring serves as an advanced early warning system with central station oversight. This proactive solution identifies potential equipment issues before they escalate, enabling preemptive maintenance and decreasing the likelihood of unexpected failures.

5. Equip ID Asset Management System

Organizations benefit from the Equip ID asset management system, which enhances visibility and control over equipment lifecycle management. This system:

Creates a digital twin of each asset for comprehensive tracking
Records and manages compliance requirements to ensure regulatory adherence
Stores technical documentation and service history, providing easy access to critical information
Utilizes tap technology for reporting issues, streamlining service requests, and repair tracking
Offers online status updates for depot repairs, keeping stakeholders informed of progress

6. Alignment of Interests to Minimize Costs & Downtime

AST’s T&M agreements foster a mutual commitment between the equipment owner and All Scientific Tech to support equipment repair and maintenance when the customer requires it.

By contracting with All Scientific Technology, organizations can be sure that All Scientific will be available to help when equipment requires repair or maintenance.