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Technology
Enabled

ALL Scientific's dedication to contemporary technology distinguishes it from its competitors, who are unable to modernize their service delivery platform due to a lack of funds, knowledge, and ambition.

Steven Gottfried, the former CEO and founder of ServiceChannel, is the primary force behind the technology platform transformation at ALL Scientific. Steven will continue to employ his expertise and playbook to improve the technology platform of ALL Scientific, thereby improving the efficacy of the workflow for the team and customers.

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This transformation directly benefits All Scientific's customers by:

  • Adherence to Service Level Agreements (SLAs): Ensuring prompt and reliable service delivery.

  • Reducing Equipment Downtime: Enhancing productivity and minimizing disruptions.

  • Lowering Total Cost of Ownership: Optimizing maintenance costs and extending equipment life expectancy.

  • Increasing Equipment Longevity: ensuring valuable assets remain in optimal condition for longer.

  • We are enhancing communication through direct system connectivity.

  • Developing partnerships with exciting companies to extend ALL Scientific's internal and external capabilities.

 

By leveraging technology, ALL Scientific improves its service offerings, operational efficiency, and profitability and boosts its overall capabilities. Our customers can trust that their critical equipment is in the hands of a company dedicated to excellence and continuous improvement, ensuring their peace of mind.

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Enabling Technology 

➤ UtilizeCore: Service Automation

➤ Equip ID: Equipment Intelligence (Asset Management)

​➤ RepairPro-LogBook: Technician Logbook 

➤ Supplier Gauge: Business Reviews

​➤ Remmcom: Remote Monitoring  (Runtime Meters Early Warning)

➤ Verizon Connect: Vehicle Tracking 

All Scientific subscribes to UtilizeCore's best-in-class cloud-based service management technology to assist its operations team in providing expedited repair and maintenance services, seamless customer communication, and comprehensive analytics and billing to their clientele

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  • Work requests

  • Proposals

  • Invoices

  • Warranties

  • Lifetime spend 

  • Analytics​

  • Reporting

  • API Connectivity

  • ​

ALL Scientific adheres to all rules and regulations required by the Authority Having Jurisdiction (AHJ), providing our customers with reliable and trustworthy service.

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Giving Your Equipment a Voice

ALL Scientific subscribes to Equip ID to deliver equipment-specific data and supportive

content (Equipment Intelligence) to customers and service technicians. ALL Scientific's technicians are certified Tagnicians, enabling them to install Equip ID Tags.

 

The Right Intelligence to the Right Person at the Right Time optimizes compliance, inspection, testing, maintenance, and repair services for critical laboratory equipment. .

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Giving Your Equipment a Voice

Components Of Equipment Intelligence

CORE

EQUIPMENT DATA, WARRANTY, MANUALS & TECHNICAL DOCUMENTATION FROM OEM

CLASSROOM

ON-DEMAND TECHNICIAN UPSKILLING, CERTIFICATION & TRAINING

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CONTENT

SUPPORTIVE CONTENT, BENCHMARKS & ALERTS FROM WEB; REPAIR HISTORY, PERFORMANCE MEASUREMENTS FROM SERVICE COMPANY CRM SYSTEMS

COMPLIANCE

EQUIPMENT OWNER TASK LISTS; INSURER & REGULATORY COMPLIANCE REQUIREMENTS

Detail Of Equipment Intelligence

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Core Equipment Information From OEM

➤ Make/Model/Serial Number

➤ Technical Documentation

➤ Warranty Information

➤ Catalogs & Manuals

Tagnicians Install the Equip ID Tag

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All Scientific's technicians are trained to install Equip ID Tags on Laboratory Refrigeration, MRI Chillers, and research equipment.

TECHNICIAN ACCESS

OFFSITE

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PREVIEW

Call avoidance support, suggests tools and skills required

ONSITE

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CONNECT

Service technician connects to equipment intelligence

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VERIFY

Service technician is authorized to repair

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ACCESS

Equipment intelligence delivered based on user's role

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REPAIR

Service technician proceeds with repair

How it Works

INTELLIGENCE DASHBOARD / REPORTS

Dashboard

Provide laboratory personnel access to repair, maintenance, and calibration wor orders.

Reports

  • Compliance  

  • Exception  

  • Analytics  

  • Spend  

  • Warranties

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Tapping a T.A.G. delivers critical Equipment intelligence directly to a customer or service technician

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Integration with Parts Suppliers

PREVIEW MODE SUGGESTS PARTS REQUIRED AND NEAREST SUPPLIERS

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ONE CLICK ORDERING

SUPPLY HOUSES

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All Scientific's has enrolled our roster of laboratory repair technicians in the RepairPro-LogBook application so they can showcase their skills, experience, and credentials. RepairPro-LogBook's data supports our commitment to having the best technicians.

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Track, Manage, Succeed -Showcase Your Expertise.

Welcome to RepairPro-LogBook, the premier digital logbook designed for laboratory repair technicians.

 

Whether you're tracking hours spent on repairs, maintaining detailed records of specific equipment, or showcasing your skills to prospective employers, RepairPro-LogBook has you covered.

 

Our intuitive platform ensures you stay organized, efficient, and ready to demonstrate your expertise anytime.

For Technicians:
Build Your Professional Resume

Seamless Time Tracking:

Allows you to easily log hours spent repairing and maintaining laboratory equipment. Specify the make, model, and type of equipment and record detailed notes on each task.

Detailed Record Keeping
Maintain comprehensive records of your work Track:
  • Equipment types and models

  • Repair and maintenance tasks

  • Time spent on each task

  • Parts used and their sources

  • Specific challenges and solutions

Automated Resume Generation

Your work history becomes a dynamic resume. Generate professional summaries highlighting:

  • Total hours worked on different makes and models

  • Specific skills and tasks performed

  • Certifications and training completed

Showcase Your Skills

Impress potential employers with a detailed, verifiable record of your expertise. Highlight your experience with specific equipment and demonstrate your commitment to quality and precision in your work.

For Company Owners:

Demonstrate your team's expertise and skills, aggregate, data from all technicians.

Data used to:
  • Identify strengths and areas for improvement

  • Allocate resources effectively

  • Plan training and development programs

Highlight Your Technicians' Skills:

Leverage the aggregated data to showcase your team’s expertise to clients. Demonstrate:

  • Total hours and experience with specific makes and models

  • The range of services your team can provide

  • Success stories and case studies from past repairs and maintenance

Build Customer Trust:

Show prospective and current customers the depth of your team’s knowledge and experience. Use detailed reports to illustrate your technicians' qualifications and the high service standards you provide.

​Summary
Key Features:
  • User-Friendly Interface: Easily log in and access data anytime, anywhere.

  • Detailed Reporting: Generate custom reports for individual technicians or the entire team.

  • Secure Data Storage: Ensure all your data is safely stored and backed up.

  • Mobile Compatibility: Use on your smartphone or tablet for on-the-go access.

  • Connections: Automatically transfer your work performed history from your company's field service management system.

  • Streamline your record-keeping process, allowing you to focus more on your work and less on paperwork.

  • Maintain precise and comprehensive records, minimizing the risk of errors and ensuring reliable data.

  • Enhance your professional profile with detailed logs of your experience and achievements.:

  • Build stronger relationships with your clients by showcasing the expertise and reliability of your team

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 Simplifying Business Reviews, Amplifying Success

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ALL Scientific Partners with Supplier Gauge to enable Interactive Customer Business Reviews.

Welcome to Supplier Gauge Application – the ultimate tool for optimizing contractor and customer business reviews.

 

Our product provides an adaptable question-and-answer template tailored to your needs, creating a structured yet flexible review process.

 

Leverage the power of Microsoft Teams to easily conduct comprehensive reviews, whether yearly, semi-annual, quarterly, or monthly.

Features & Benefits

Customizable Q&A Template

Our application offers a dynamic question-and-answer template that adapts based on the type of customer and the equipment serviced, ensuring that all pertinent information is accurately addressed during each review.

Seamless Online Environment

Utilize Microsoft Teams to create an efficient and collaborative online meeting environment. Schedule and conduct reviews effortlessly, ensuring all stakeholders are engaged and informed. Key features include:

  • Video Conferencing: Host virtual face-to-face meetings.

  • Screen Sharing: Present data, reports, and corrective plans in real-time.

  • Instant Messaging: Communicate and share documents instantly.

In-Depth Reviews

Conduct thorough reviews using data generated by the Utilize Core Platform, which is seamlessly integrated into the Supplier Gauge analytics tool. Evaluate contractor performance with precision and develop actionable improvement plans.

Detailed Contractor and Customer Report Cards.

Generate a comprehensive report card highlighting the Contractors and Customer’s key operational metrics.

Contractor
  • Review terms of Statement of Work.

  • Service Level Agreement.

Customer
  • Number of Service Requests: Monitor and analyze the volume and types of service requests.

  • Timely Purchase Orders: Track consistency in receiving purchase orders promptly.

  • Approval Speed for Repair Quotes: Measure the speed at which critical repair quotes are approved.

  • Invoice Transmission Challenges: Identify and address difficulties in invoice processing.

  • Payment Aging: Analyze the aging of approved invoices and speed of payment.

Corrective Action Plans

Develop collaborative corrective action plans with clearly defined milestones. Ensure both contractors and customers are aligned on the steps needed for continuous improvement and operational excellence.

How It Works
  1. Setup & Customization

    • Customize the adaptable Q&A template to fit your specific customer and equipment requirements.

  2. Data Integration

    • Integrate data from the Utilize Core Platform into the Supplier Gauge analytics tool for accurate insights.

  3. Schedule Reviews

    • Use Microsoft Teams to schedule reviews at your preferred frequency.

  4. Conduct Reviews

    • Perform detailed reviews via Teams, leveraging screen sharing to present and discuss data.

  5. Develop Action Plans

    • Collaboratively create and agree upon corrective action plans with clear milestones.

  6. Generate Reports

    • Produce detailed report cards summarizing key metrics and identifying areas for improvement.

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